Returns & Withdrawal

We want you to be happy with what arrives. Here's exactly how returns work at Buinari.

Your 14-day right of withdrawal

If you live in the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To do so, email us at buinari.shop@gmail.com with your order number before the 14 days are up.

Once you've told us, you have another 14 days to send the items back. We'll refund you within 14 days of receiving them, using the same payment method you used to order.

Items should come back complete and in a condition that allows them to be resold. You can open and inspect a product the way you would in a shop, but if it comes back with more wear than that, we may reduce the refund accordingly.

Return shipping costs are paid by you when you change your mind. We'll tell you the return address when you contact us.

If something's wrong with your order

This is different, and it's on us. If your order arrives damaged, faulty, incomplete or simply not what you ordered, email us at buinari.shop@gmail.com with your order number and a photo. We'll sort it out at no cost to you — usually a replacement, or a refund if you prefer. You don't pay return shipping in these cases, and your statutory rights under EU consumer law are unaffected.

Lost shipments

If your tracking hasn't moved well beyond the estimated 7–14 day delivery window, get in touch. We'll investigate with the carrier and either resend your order or refund it.

How to reach us

Email: buinari.shop@gmail.com — we reply to every message, usually within a couple of working days.